Thursday 6 November 2014

How Kenya's Mobile Apps Are Changing the Face of Africa

The mobile app ecosystem in the Western world is oversaturated with fads, gimmicks and multi-million valuations that can cause innovation to be pushed to the sidelines.
Shift your gaze a few thousand miles -- 9,598 to be exact -- from Silicon Valley to Nairobi, and you'll find a different story of innovation unfolding. Nicknamed the 'Silicon Savannah', the Kenyan capital has spurred a stream of mobile apps that tackle basic problems with simple solutions.
As 3G mobile internet connections become the norm and phones become smarter, apps emerge that improve healthcare, banking, and livelihood for those who need it most. It is here in East Africa's tech hub that innovation is occurring in its rawest form: out of necessity.
Africa, too often generalized as one entity, is in fact made up of 55 countries, each with their own unique cultural dynamic and economic systems. A gold mine of just over a billion people, Africa is still barely tempting the gaze of foreign investors. So, how is innovation in mobile technology molding the continent and who is leading the charge?
The Mobile Continent
In a little over a decade, Africa has witnessed the fastest growth in mobile subscribers in the world. Last year, 1.9 billion people were using smartphones, a figure that's estimated to reach 5.6 billion by 2019. In a continent where more people have access to mobile phones than adequate sanitation, the potential for this technology is immense.
In Kenya, the foundation of the mobile ecosystem has been laid mostly by NGO funding. In 2010, Omidyar Network and Hivos were among the first organisations to take this leap of faith, launching iHub as the city's first local nexus of all things tech. Today, the community hosts 14,805 members, 152 companies and employs 1128 people. More incubators and coworking spaces have followed, such as 88mph which operates in Nairobi, Lagos, and Johannesburg. With hosted hackathons and a stable wifi connection, it's here that young entrepreneurs, technologists, and designers connect and branch out to the international venture capital community.
Kenya, but also South Africa and Nigeria, are the optimistic leaders driving mobile app innovation. The rest of Sub-Saharan Africa however-- home to 7 out of 10 of the world's fastest growing economies-- is beginning to reap the benefits too.2014-07-11-shutterstock_146728952.jpg
From Finance to the Fields
Imagine a world where internet banking is non-existent, physical banks are few and far between, and transport infrastructure is still a good decade away. Suddenly, our Western issues become obvious 'first world problems', compared to a landscape where managing personal finances is near impossible.
Enter M-Pesa, a mobile money transfer and microfinancing service that disrupted the Kenyan market in 2007 and infiltrated the lives of millions of people and businesses. With M-Pesa, a venture by Vodafone and Safaricom, anyone can use text messaging on a simple mobile device to pay their bills, buy their groceries, pay for their children's school fees, and allegedly even bribe customs officials.
Registered users are able to load cash onto their phones at an allocated outlet, found anywhere from the local chemist to the local petrol station. They can then send money to a third party by text message, which is then collected by the recipient at their nearest vendor. The service is used by a staggering 17 million Kenyans and accounts for approximately 25% of Kenya's gross national product. In 2012, over US $40 billion worth of transactions were funneled through the service.
From finance to the fields, M-Farm is another mobile app drastically improving livelihoods. For most low-volume Kenyan farmers, the only accessible source of information about market rates is their potential buyers. A lack of pricing transparency means farmers tend to get the worst deal. Transparency tool M-Farm tackles the issue by pushing current market prices and agricultural trends directly to the farmer via an app or text message. It also offers farmers the ability to collaborate and cut out the middleman. A simple and basic text-based app, this product addresses the essential needs of a rural farmers in a most viable way.
I-Cow, also a Kenyan brainchild, aims to increase the productivity of cow farming by working somewhat like a virtual mobile midwife. Through this very basic app, farmers are able to track the estrus stages of their cows and be sourced with modern information on breeding, animal nutrition, milk production efficiency and gestation. The app was created by a Su Kahumba, a former organic farmer, before being picked up last year by leading internet provider Safaricom. According to telco, the app targets close to seven million small scale farmers. "The application, which has been running on pilot for some time now, is expected to fill the gap that currently exists between farmers and the agricultural extensions officers," said Safaricom CEO Bob Collymore.2014-07-11-shutterstock_192358382.jpg
In Kenya, dairy is a $463 million business, and the difference between a subsistence farmer and an abundance farmer just a few litres of milk a day. If a cow farmer is able to fractionally increase their outputs, they can rise out of poverty. It is remarkable that a simple mobile app empowers them to do so.
The Most Basic of Needs
Across the world, health is a moral imperative. Still, far too many Africans succumb to preventable diseases everyday. An astounding 90% of all deaths caused by Malaria occur in Sub-Saharan Africa, as well as 40% of all deaths for children under five years old.
This is the big "African problem" that so many have attempted to address. NGOs haul supplies and governments invest in improving medical services, but the task remains gargantuan. How do you begin to improve a health care system constrained by high population growth, high disease burden, inadequate workforce, widespread rural populations and limited financial resources? The answer is mobile.
Another one grown out of Kenya, the MedAfrica app acts as a doctor to the masses. This pocket clinic can help diagnose and monitor symptoms, advise on treatment, validate doctors, authenticate possible counterfeit drugs and, if all else fails, direct you to the nearest hospital.
In countries like Kenya, there are on average 14 physicians for every 100,000 people. Meanwhile, 25 million Kenyans have phone subscriptions. Taking advantage of this fact, MedAfrica spreads the medical knowledge of a miniscule few to the masses in the most efficient way possible.
Toward a Sustainable Future
In emerging markets, people are hungry for progress and information. The demand is there, as is the technology infrastructure-- so why are foreign investors not jumping at the chance to engage with the next billion consumers?
One reason is because African innovation has yet to translate into a lucrative business within the technology sector. As Andrea Bohnstedt, director of private equity consulting firm Africa Assets, said recently, "People are more spoiled by pitching competitions, and few developers are actually concerned in building scalable companies that investors will risk putting their money in". Most African tech entrepreneurs lack the appropriate initiative and strategy to grow their simple applications into a holistic revenue-generating technology, a combination that spells out too much risk for most investors.
Progress is occurring internally, and mobile apps designed by Africans for Africans are lighting up the continent. The current success of the technology lies in necessity, but its evolution will depend on its marriage with a sustainable business model. As soon as this emerges, the rest of the world will be racing across the savannah to be a part of it.

Thursday 16 October 2014

New Study From Forbes Insights Finds Marketers' Use of Internal and External Apps on the Rise

New Study From Forbes Insights Finds Marketers' Use of Internal and External Apps on the Rise

NEW YORK (January 8, 2014)—Forbes Insights today released a report, “The Connected Marketer: How Apps Are Engaging Customers, Partners and Employees,” produced in association with Adobe (Nasdaq: ADBE), which discovered key trends about how senior-level marketers are integrating apps in the marketing mix to both connect with customers and drive internal efficiencies. Marketers are taking the lead in this area, with 53% of them designing and deploying apps, both internal- and external-facing, as part of their marketing and business development strategies. “Offering customers, partners and employees apps capable of delivering a range of services is now crucial in this mobile era,” says Bruce Rogers, Chief Insights Officer and Head of the CMO Practice of Forbes Media. “This study is relevant to marketers who are integrating them as a core component of the marketing mix.”
The study, which looks at how organizations are creating compelling mobile strategies to create a cohesive experience for the end-user, was based on a survey of 302 executives. Forbes Insights also conducted in-depth interviews to provide context for the findings.
Among the key findings:
  • Apps are on the rise. A majority of enterprises with customer-facing apps, 78%, report increases in their mobile app audiences over the past year. The availability of more services and content available exclusively through apps is driving this growth.
  • Use of customer-facing mobile apps is seen as a post-sale loyalty strategy.Thirty-one percent of respondents say that customer-facing apps have the greatest impact when maintaining loyalty post-purchase.
  • Internal apps are driving efficiencies. More than two-thirds of executives report the number of end-users of their internal apps has grown over the past year; they see apps playing greater roles in facilitating sales, communication and training processes as more and more internal end-users rely on mobile devices to do their jobs.
  • Most marketing organizations are still on their first apps. Most organizations have only one to three apps at most. While these are still early days for corporate app deployments, three-fourths of executives surveyed reported that their budgets for app development and deployment are increasing.
  • App-specific content drives download. Apps require more than simply scaling down a website to fit a smaller screen. A majority of those who have seen the number of mobile app users increase, 60% attribute that to the fact that they are making more exclusive content available through the apps. Sixty-eight percent of all the respondents say they are offering exclusive content that cannot be found elsewhere.
  • User experience is the biggest challenge for marketers. The ability to design user-friendly interfaces and to keep end-users interested and returning to the app was seen as the biggest challenge for marketing executives.
  • In-app analytics represent opportunity. Forty-four percent of respondents attempt to measure metrics within the app such as content views and number of downloads. However, marketers are not yet focusing on user-interface metrics such as analysis of navigation through the app, pathing or length of time spent with the app in large numbers yet –an area that represents opportunity for marketers to gain further insight into their customers.
“The research we’ve produced with Forbes Insights indicates that savvy senior marketers are looking to include apps as a core component of the marketing mix to connect with customers and employees,” says Nick Bogaty, head of digital publishing, Adobe. “With app audiences and budgets on the rise, smart brands will use apps to engage with stakeholders and drive purchase, loyalty and efficiencies in an immersive, interactive way.”
About the research
This survey of 302 executives was conducted in October 2013. Thirty-two percent of the executives came from North America, 31% from Asia-Pacific and 30% from Europe. The respondents’ companies’ had at least $250 million in revenues.
About Forbes Insights
Forbes Insights is the strategic research and thought leadership practice of Forbes Media, publisher ofForbes magazine and Forbes.com, whose combined media properties reach nearly 50 million business decision makers worldwide on a monthly basis. Taking advantage of a proprietary database of senior-level executives in the Forbes community, Forbes Insights conducts research on a host of topics of interest to C-level executives, senior marketing professionals, small business owners and those who aspire to positions of leadership, as well as providing deep insights into issues and trends surrounding wealth creation and wealth management.

Tuesday 30 September 2014

The Mobile Browser Is Dead, Long Live The App


The Mobile Browser Is Dead, Long Live The App
Analytics firm Flurry has published data on mobile usage by US consumers during Q1 2014. While users are spending more time on their devices (an average of 2 hours and 42 minutes per day, up four minutes on the same period last year), how they use that time has changed as well. Only 22 minutes per day are spent in the browser, with the balance of time focused on applications.
Looking at breakdown of that time, users are living in their smartphone’s applications. That gaming requires apps is a given, but almost every other area provides the user with a choice – go for an app to access the data or go to the web.
Users are turning away from the browser and relying on applications. Anyone who relies on reaching out to users should be paying attention to these numbers, and have a strategy to deal with the app issue.
Description: Time Spent In Mobile Apps (image: Flurry.com)
Time Spent In Mobile Apps (image: Flurry.com)
It’s also an area that the disruptors in the mobile market should be paying attention to. New platforms that are putting an emphasis on the web and web based services will find themselves at a disadvantage both in presentation to users and in development by web services. if the focus is on building apps rather than mobile friendly HTML5 sites and services, then the advantages of choosing iOS and Android over another mobile platform are clear.
One of the goals of Firefox OS is to give developers a simple and cost-effective tool set that is readily available, without the need for app store support or complicated SDK’s. HTML5 is their chosen route. While the vision of being able to search online, run apps directly from the cloud, and essentially have ‘web pages as apps’ does lower the cost of entry for all, it is not as flexible as a pure app play, and as people move towards apps the environment on an Firefox OS powered device will become less attractive.
Jolla, with their Sailfish OS, is also looking at the web as a driver of apps and information on their platform. Speaking previously to co-founder Marc Dillon he explained Jolla’s view on apps vs the web to me:
Dillon believes in ‘the internet’ and a web-based approach, “but I understand the utility of having applications. But they contribute to a tunnel vision of what a smartphone can do. They provide a good user experience, but poor integration. A smartphone is smart if it helps users day to day.
Which is all very admirable, but the almost overwhelming viewpoint today is that information comes to a mobile user through applications. As Flurry’s details show, use of the mobile web is dropping. The methodology of Android and iOS is the dominant viewpoint.
Where a mobile web promotes access for everyone to everyone, the app model hands the gatekeepers the power of access and discovery, leaving the service providers beholden to their policies, their platform tools, and their rules, which can change with little notice.

If you follow the principle that you need to be where users are, then you need to be building and distributing apps, which leaves you no choice but to accept that Google and Apple will always be the third party in any relationship with your customers.

Stats That Every Business Should Know About Mobile

Mobile is the hottest thing around and is something that business owners simply can't ignore.

Mobile has beaten desktop.

This year, mobile Internet traffic exceeded desktop traffic. What has surprised people, however, is that
people continue to use mobile devices once they get home.

Mobile is growing fast, and continuously.

Traffic on the mobile web is growing at 3.5% each month!

Smartphone users are now in the majority

Most people who have a mobile device have a smartphone, which means that they have mobile Internet
access and are hungry for apps.

Mobile devices don't get left behind.

85% of people are never more than 2m away from their mobiles. If you want to meet consumers where they
are, a mobile device is the surest channel available to you.

Mobile is local

94% of smartphone owners are looking for local info on their mobile, and 70% of these searchers have
connected with a local business after a search.

Mobile leads to sales.

70% of the people searching on a mobile device will make a purchase soon. If your business has a mobile-
optimized website, you're probably going to generate more revenue.

Mobile is overlooked by business owners.

Sadly, less than 5% of business websites are mobile-optimized, let alone have an app to comm
unicate with
clients.  If you want an easy way to pull ahead of the competition, mobile is it.











Nine key Take away points when considering developing an APP

Nine
Takeaways

  • Ingredients for a successful app. Know who you’re building your app for. Understand trends in app stores to get a sense of what’s popular with users.
  • App funding. Before building your app, consider all existing costs and anticipate as many future ones as possible. This will steer you towards the type of funding you’ll need.
  • Building your app. Users love quick-to-open apps with high quality graphics. But regardless of polish, beta test your app with a small group of people willing to give honest feedback.
  • Choose the right business model. Choosing the right business model is one of the most important aspects of creating an app. It should be fully considered before you begin development work, and it should be complementary to the design. Changing business models after your app is released can mean significant extra development work and ultimately lead to a poor user experience.
  • Maximize revenue with ad mediation. Ad mediation is an essential tool for many developers. It enables more than one ad network to show ads in your app, creating competition for your ad space, and increasing revenue in the process.
  • Marketing your app. Browsing app stores is the most common ways users discover new apps. So invest time in your app store listing with a crisp description, great images and a video. Then focus on driving viral downloads of your app by getting great reviews and ratings.
  • Design for global users. Many users choose to uninstall an app they like because it’s not well localized. Don’t skimp on localizing an app because you won’t retain users. Do a great job and your app can have far broader appeal and earn you more income.
  • Optimize for success. Analytics data for your app is useless unless it helps you to take action and improve what you’re doing. Start out by knowing what data is most valuable for you then choose an analytics package that can give you the insights you need.
  • Innovate. There’s no easy way to ensure each of your ideas is a hit. But thinking logically about capitalizing on your user base can help; if your users like your current set of apps it would be a gamble to offer them something that’s radically different.

What are the ingredients for a successful app?

What are the ingredients for
a successful app?

There’s no magic formula for creating an app that will gain millions of users. But you can certainly improve your chances of success by following the right principles. Here we explain what those are, and share valuable advice from some of the world’s top app developers.
Who's your audience?
Before building your app consider who your ideal user would be. Are you building a game for a certain demographic? Is it for people in a particular country or region, or do you want your app to have global appeal? Knowing your user before you build your app will help you make strategic decisions from the beginning. And it will make the design process easier because you’ll be building the app to a narrower criteria.

We spoke to Polish app developer Szymon Klimaszewski whose Blood Pressure app has become one of the most downloaded health apps from the Google Play Store. He set out to build a blood pressure monitoring app that was quick and easy to use. He expected the app to be popular with older users and this influenced his approach to design.

“When I thought about building it I knew I wanted an app that can be used quickly, in five seconds. I considered who the users would be and this led me to create a simple design that doesn’t have a lot of hidden features or buttons. For most people the app is very intuitive and quick to use.”
Before building your app consider who your ideal user would be. Are you building a game for a certain demographic? Is it for people in a particular country or region, or do you want your app to have global appeal? Knowing your user before you build your app will help you make strategic decisions from the beginning. And it will make the design process easier because you’ll be building the app to a narrower criteria.

We spoke to Polish app developer Szymon Klimaszewski whose Blood Pressure app has become one of the most downloaded health apps from the Google Play Store. He set out to build a blood pressure monitoring app that was quick and easy to use. He expected the app to be popular with older users and this influenced his approach to design.

“When I thought about building it I knew I wanted an app that can be used quickly, in five seconds. I considered who the users would be and this led me to create a simple design that doesn’t have a lot of hidden features or buttons. For most people the app is very intuitive and quick to use.”
Do you know the market trends?Knowing what’s popular in the app stores is an important part of coming up with a winning concept. Of course, the idea here isn’t to mimic successful apps, but rather understand the overall direction of the market and consumers’ tastes. You don’t want to spend months building a gaming app with a style of play that users grew tired of a year ago. Free services such as App Annie provide insights into what’s trending in the app stores, with info on many app subcategories, and also top download charts by country. You’ll be able to tell the relative popularity of puzzle games vs. shoot ‘em ups, for example. At the end of the day, it’s easy to get seduced by your own ideas and build apps based on your likes and dislikes, but make sure it’s grounded in what people want.

Tuyen Nguyen, Mobile Developer Advocate at Google, stresses the importance of knowing the market:
Developers should identify what makes their idea unique, and ask themselves what problem they're trying to solve. By focusing on these two things, they'll be able to concentrate on delivering a quality app that provides value to their users.TUYEN NGUYENMobile Developer Advocate,Google
Does your app offer something new?
With millions of apps available it’s important to differentiate your app from the rest. That’s something you’ll think about a lot before building your app, and careful analysis of the market can help you find a niche.

Artavazd Mehrabyan is the founder of PicsArt, an app development company with a passion for photography. Their wildly successful PicsArt Photo Studio app is the most popular photo-editing app on Android with over a million ratings. He set out to build a feature-rich photo app unlike any other - and with that came risks.
“Our team was having a discussion about the lack of a good photo-editing app on mobile. There was the perception of mobile as a limited platform with limited capabilities. At the time, photo apps were fairly simple and were being created to solve one or two tasks. But we believed they would become more powerful in a short amount of time, and we started development on our photo app in 2011. By combining multiple tools into one single photo studio it was risky, because we were developing a bigger application that takes a longer time to download, and we never knew if users would accept it or not. But it offered users something new, and eventually led to tens of millions of downloads.”
With millions of apps available it’s important to differentiate your app from the rest. That’s something you’ll think about a lot before building your app, and careful analysis of the market can help you find a niche.

Artavazd Mehrabyan is the founder of PicsArt, an app development company with a passion for photography. Their wildly successful PicsArt Photo Studio app is the most popular photo-editing app on Android with over a million ratings. He set out to build a feature-rich photo app unlike any other - and with that came risks.
“Our team was having a discussion about the lack of a good photo-editing app on mobile. There was the perception of mobile as a limited platform with limited capabilities. At the time, photo apps were fairly simple and were being created to solve one or two tasks. But we believed they would become more powerful in a short amount of time, and we started development on our photo app in 2011. By combining multiple tools into one single photo studio it was risky, because we were developing a bigger application that takes a longer time to download, and we never knew if users would accept it or not. But it offered users something new, and eventually led to tens of millions of downloads.”

Toni Fingerroos is the founder and CEO of Fingersoft, the company behind Hill Climb Racing, the globally popular racing game with more than 100 million downloads across all platforms. When he set out to create a racing game it was extremely important to him to build a brilliant user experience; he concentrated on refining the physics engine which controls how the vehicles move and respond.

“When we build apps our main focus is on gameplay. I realized something important as I went through the process of building Hill Climb Racing, I realized that everything should be kept simple. Everything started working much better from that point on. Keep it simple. To me, the fact that users like what you’ve made is key to the definition of a successful app.”

Aside from gameplay, making sure your app works flawlessly is important too. Untested and buggy apps just won’t cut it when users can uninstall apps and download an alternative in seconds. A well-honed user experience can be the difference between failure and success. AdMob research shows that 72% of US smartphone users believe an important characteristic of a good quality app is one which opens quickly, and 70% thought that ease of navigation was important to the overall app experience.[7]
INTRODUCTION

Mobile device use is changing the way consumers shop for vehicles. Shoppers are researching vehicles
whenever and wherever they are, and arriving to dealer lots better informed than ever before.

To complicate the vehicle sale, consumers are using mobile devices while at the dealership to simultaneously shop competitive inventory, a practice commonly referred to as showrooming in other retail environments
where shoppers can competitively shop and buy online while in a brick and mortar retail outlet.

To better understand the impact of mobile adoption for automotive retailers, Cars.com partnered with
Placed Inc., the leader in location-driven insights and mobile ad intelligence. In this independent study
commissioned by Cars.com, Placed used its location based panel to survey shoppers who were visiting a
dealer lot, and to understand the role mobile devices played while shopping for a car.

The findings hold valuable insight for automotive
retailers, who must quickly adapt to rapid adoption of
smartphones as part of the car buying research journey,
especially on the lot.
SMARTPHONE ADOPTION IS DRIVING
CHANGES IN AUTOMOTIVE SHOPPING