Tuesday, 30 September 2014

An Inside Look At The Starbucks App, The Most Successful Mobile Payments System In The US

While many mobile payment apps like Google Wallet have struggled to gain traction with consumers, the Starbucks mobile payments app stands out as a success.
At 6 million average weekly transactions in the U.S., it now accounts for a full 15% of transactions made at the U.S. Starbucks-operated stores.
In a new research note from BI Intelligence we take a deep dive into how the Starbucks app works, why it's so popular and whether other retailers could have success with a similar mobile payment model.  
Here are some of the key takeaways from the note. 
  • A billion-dollar volume driver: The Starbucks app is on track to process over $1.5 billion in payment volume in the U.S. in 2014, according to our estimates. In the second quarter it accounted for 15% of the transactions in U.S. company-operated stores, averaging 6 million transactions per week.
  • Customer loyalty to Starbucks plays a role: Starbucks stores are everywhere, coffee is purchased habitually, the app incentivizes regular purchases through its rewards-loyalty program, and the app works on the majority of smartphones. The app's success is not due to the ease of payment with a phone. So it has succeeded despite the fact that it is not more convenient than credit or debit cards or cash. 
  • Opportunities for growth: There are a number of features that could help reinvigorate growth including order-ahead capability and beacon-powered alerts and offers.
  • Other retailers could emulate Starbucks' success: These retailers include quick service restaurants, gas stations, grocery stores, and pharmacies. Starbucks has said it is in talks to license the app's technology as a white label solution. 
In full, the research note: 

Source
Read more: http://www.businessinsider.com/starbucks-mobile-payments-app-2014-9#ixzz3EnEbCHge

Domino's Pizza's App takes community by Storm


DOMINO'S LAUNCHES WORLD FIRST

Written on the 7 July 2014 by Laura Daquino
DOMINO'S LAUNCHES WORLD FIRSTDOMINO'S Pizza Enterprises (ASX: DMP) has launched Pizza Mogul, an app that could revolutionise retailing by literally putting the brand in the hands of consumers.

CEO and managing director Don Meij, the largest franchisee of the global brand, is further leveraging the ASX-200 company's digital advantage and going beyond etailing to position the brand as a 'metailer'.

DMP is delivering on its ‘People Powered Pizza’ mantra and giving itself wholeheartedly to its customers through the app, which is downloadable now on any smart device.

“This is about mobility, not just mobile – mobility being that the pizza store is accessible anywhere at any time to the consumer,” says Meij.

“The big thing is that nothing we are doing is based on novelty, instead it’s about enabling people, from the team members, to franchise owners, and customers.

“Homogenised products won’t cut it in the future – metailing is here to stay.”

ETAILING TO 'METAILING'

Pizza Mogul provides a platform for creativity, initiative, and the opportunity to build personal and social capital.
Consumers create their own pizza, brand it, and are given the opportunity to market it  - even if this means handing out flyers outside a DMP franchise, says Meij.
It will grow DMP's menu to 1.4 million products large, possibly the biggest menu in the world.

The app essentially builds on Pizza Chef, a virtual pizza builder launched by DMP a couple of years ago, by enabling consumers to a greater extent through a social network. Meij cites popular social platforms Instagram and Snapchat as benchmarks for Pizza Mogul, but notes the advantage of its capital connotation.

The primary market sociable University-aged early adopters, who are pizza eaters, interested in innovation, and seeking out ways to make cash. An Australian University roadshow will even be kicking off next month to launch the app, potentially poaching innovative students along the way.

“One of our dreams is to have a young person using the app and making more money than their parents do for a living,” says Meij.

The monetary gain works on toppings, the customer able to gain back 25 cents to $4.50 every time Domino’s sells their creation, depending on the product range it falls under.

The best-selling Mogul pizza for the week also credits the creator $2500, the number two performing pizza scores $1500, number three $1000, and there will be a variety of other smaller monetary awards for creative merit.

According to Meij, the rates work out, considering it costs an estimated 25 cents to $2.50 for every customer the company brings on board through advertising.

“If you do something really cool in Mogul, we will pull it out, and advertise it through our own channels – it’s in our best interests to form a partnership with consumers,” says Meij.

“Today, Australia has approximately 520 Domino’s franchise owner-managers trying to sell pizza – tomorrow; we could have tens or hundreds of thousands of Domino’s Australia pizza entrepreneurs.”

It is metailing to the utmost, with it being completely up to these “pizza entrepreneurs” where they will take their initiative.

“The consumer chooses where to go with the initiative, making a little bit of cash, working on creations every day of the week to earn true Mogul credence, boosting a company’s voice, or driving a charitable campaign,” says Meij, who adds that a primary advantage of the app is giving consumers the ability to donate any percentage of their profits to a Pizza Mogul affiliated charity.

Pizza Mogul has launched with four charity affiliates, and the company has put the call out for others to come on board. Meij will personally donate 100 per cent of profits from his own Pizza Mogul creations to the Starlight Foundation.

THE EVOLUTION OF MOGUL 

Meij says the app evolved from three seeds – the story behind the company’s product Spicy Island Pizza, the launch of its virtual pizza builder Pizza Chef, and a personal Facebook awakening.

“It’s often not a single thing that produces an idea, it’s a journey of things that intertwine and lead to the golden idea,” says Meij.

October 2011, a Facebook fan posted Spicy Island Pizza, to the Domino’s Australia Facebook page.

The team invited the creator to the Domino’s Love Lab – tried, tested and loved the recipe – paid the creator $1500 to brand the pizza Domino’s, and a revolution was thus born.

In less than a week, Spicy Island Pizza went to number eight on a menu which lists products that typically can’t break into the top ten most popular items without spending of dollars on advertising.

“The big insight for us was that customers like buying from customers,” says Meij.

A couple of years later, Pizza Chef was launched for iOS and Android, which led to the realisation that people not only liked the idea of metailing, but would also spend significantly more when metailing was an option.

“We found people would spend 25 to 30 per cent more on their order when using Pizza Chef,” says Meij.

“This is the Masterchef generation, and when you give people tools, it’s amazing what they will build for themselves.”

The last ingredient to form the base of Pizza Mogul was an awakening on Meij’s behalf which led to a separation of his public and private Facebook profiles.

He started giving his voice to the brand, through a two-way channel that is worlds apart from regulated releases and scripted talks.

“For a couple of thousand dollars, I can reach hundreds of thousands of people, while it costs hundreds of thousands of dollars for the same reach on television,” says Meij.

“It’s putting the hands completely into the hands of the consumers – it can rip you apart but it’s powerful.”

MOGUL'S FUTURE 

Meij isn’t sure where the app will be down the track.

It is licensed to DMP and currently only available to Australian customers, but he isn’t ruling out its entering into other countries.

Meij says Mogul products could be added to the traditional menu on a profit basis.

He is aware the app exposes the brand to criticism, consumers able to develop and share any kind of creation using Domino’s branding. However, he has safeguarded against this with a round the clock social media team.

DMP is trading up 9.38 per cent today at $22.15 per share.

Source:http://www.brisbanebusinessnews.com.au/articles/domino-s-launches-world-first.html

Innovating Automotive retail

Automotive retail is changing fast around the world as disruptive new technologies enter the fray and customer expectations rise. McKinsey’s 2013 Retail Innovation Consumer Survey describes the forces driving these changes and offers advice to OEMs and dealers alike for coping in a more turbulent future.

Source: http://www.mckinsey.com/client_service/automotive_and_assembly

Download full report


World Bank report indicates that mobile technology

World Bank report indicates that mobile technology -- now in the hands of three-fourths of the world's population -- is creating economic growth opportunities on a historic scale.

More than any economic trend or program seen in modern times, mobile phones have become a force lifting many parts of the globe into a new realm of entrepreneurial opportunities.
That's the conclusion of a new report released by the World Bank and infoDev, its technology entrepreneurship and innovation program. Overall, the report states, about three-quarters of the world’s inhabitants now have access to a mobile phone and the mobile communications.  The number of mobile subscriptions in use worldwide, both pre-paid and post-paid, has grown from fewer than 1 billion in 2000 to over 6 billion now, of which nearly 5 billion in developing countries. Ownership of multiple subscriptions is becoming increasingly common, suggesting that their number will soon exceed that of the human population.
But the big story isn't how many phones are out there -- rather, it's how they are being used, and the impact on societies. For example, there's the rise of the "app economy" -- the report observes that more than 30 billion mobile applications, or “apps,” were downloaded in 2011 – software that extends the capabilities of phones, for instance to become mobile wallets, navigational aids or price comparison tools.
"Mobiles can stimulate entrepreneurial activity, as the demand for mobile industry hubs and mobile incubators has shown, and it can create many more opportunities for self-employment, part-time work, and flexwork. In a mobile-driven economy, second and third jobs will become much more common—and much more important."
In the United States alone, the mobile app industry provided an estimated 466,000 jobs in 2011 with annual growth rates of up to 45 percent from 2010 to 2011. Mobile money applications have also proved to be net generators of jobs. For example, Safaricom’s M-PESA system supports 23,000 jobs for agents in Kenya alone. Airtel Kenya, the second-biggest mobile operator, plans to recruit some 25,000 agents for its mobile money service, Airtel Money.
The report observes that the global mobile industry is today a major source of employment opportunities, through direct jobs, indirect jobs, and jobs on the demand side.
In developing countries, citizens are increasingly using mobile phones to create new livelihoods and enhance their lifestyles, while governments are using them to improve service delivery and citizen feedback mechanisms.  As the report puts it: "in some developing countries, more people have access to a mobile phone than to a bank account, electricity, or even clean water." Mobile communications "offer major opportunities to advance human and economic development – from providing basic access to health information to making cash payments, spurring job creation, and stimulating citizen involvement in democratic processes," says World Bank Vice President for Sustainable Development Rachel Kyte.
The World Bank report cites examples, such India's state of Kerala’s mGovernment program, which has deployed more than 20 applications and facilitated more than three million interactions between the government and citizens since its launch in December 2010. Kenya has emerged as a leading player in mobile for development, largely due to the success of the M-PESA mobile payment ecosystem.  Nairobi-based AkiraChix, for example, provides networking and training for women technologists.
The report also highlights how mobile innovation labs – shared spaces for training developers and incubating start-ups – can help bring new apps to market.  For instance, infoDev, in collaboration with the Government of Finland and Nokia, has established five regional mobile innovation labs (mLabs) in Armenia, Kenya, Pakistan, South Africa, and Vietnam. infoDev is also using mobile social networking to bring grassroots entrepreneurs together with other stakeholders in mobile hubs (mHubs).
There's an irony here as well: "The simple cell phone has probably done more to reduce poverty globally and promote economic growth around the planet than all of the efforts of the World Bank," commentsUniversity of Michigan economist Mark Perry.
Valerie D’Costa, Program Manager of infoDev, sees a parallel to the growth of the 1980s tech sector:
“Most businesses based around mobile app technology are at an early stage of development, but may hold enormous employment and economic potential, similar to that of the software industry in the 1980s and 1990s.  Supporting the networking and incubation of entrepreneurs is essential to ensure that such potential is tapped."
Collaboration is also being enhanced, and opened up, thanks to mobile technology. "In today’s open innovation model, partners, customers, researchers, and even competitors are finding new ways to collaborate in the product development process," the report states.
The report also notes that in the developed world, "mobile communications have added value to legacy communication systems and have supplemented and expanded existing information flows." However, in the developing world, "new mobile applications that are designed locally and rooted in the realities of the developing world will be much better suited to addressing development challenges than applications transplanted from elsewhere. In particular, locally developed applications can address developing-country concerns such as digital literacy and affordability."
The report sums it up nicely with this observation:
"Mobile applications not only empower individual users, they enrich their lifestyles and livelihoods, and boost the economy as a whole. Indeed, mobile applications now make phones immensely powerful as portals to the online world. A new wave of 'apps,' or smartphone applications, and 'mashups' of services, driven by high-speed networks, social networking, online crowdsourcing, and innovation, is helping mobile phones transform the lives of people in developed and developing countries alike. The report finds that mobile applications not only empower individuals but have important cascade effects stimulating growth, entrepreneurship, and productivity throughout the economy as a whole. Mobile communications promise to do more than just give the developing world a voice. By unlocking the genie in the phone, they empower people to make their own choices and decisions."
Mobile phones have truly become the lever which lifts the world.
Source:http://www.smartplanet.com/blog/business-brains/mobile-phones-creating-entrepreneurial-culture-across-globe-report/